Message from Diana & Leah from Dream Spa Medical in Canton MA

Dream Spa Medical Reopening Post COVID-19 Policy

Along with State and Federal direction, below is a list of Dream Spa Medical's COVID-19 protocols. These protocols are to be strictly adhered to by all employees. All protocols will be updated on a two-week basis (unless otherwise indicated) and will be redistributed.

Media Image

Employee Health and Safety Plan

Each Staff member is responsible for reporting to work "fit for duty," which means that they are able to perform their role as outlined in their job description.

Office media
Office media Office media

Reasons that a person may not be fit for duty can include, but are not limited to:

  • Fatigue
  • Illness
  • Current fever (>100.4'F) or fever within the last 24 hours
  • Diarrhea or vomiting
  • Cough or shortness of breath
  • Loss of taste or smell
  • Any contagious condition (pink eye, strep, flu, etc.)
  • Exposure to a known contagious condition and still within the incubation period as set by the Centers for Disease Control and Prevention ("CDC")
  • Recent domestic or international travel to an area with an outbreak of a known contagious condition and not completing the isolation and quarantine recommendations as set by the CDC
  • Mental health concerns
  • It is the Staff member's responsibility to communicate the above issues to their supervisor prior to reporting to work so a resolution may be found, and the safety of other staff members can be preserved.
  • Staff members with a contagious condition should refrain from entering the facility and communicate their condition via phone or another acceptable electronic format to a manager. Management may require documentation of the condition from a healthcare provider.
  • Each staff member will complete a daily "fit for duty" questionnaire and have a temperature check performed.
  • All clinical staff will have access to the proper PPE gear as set by CDC guidelines. All staff members will be expected to wear gloves, masks, and protective eyewear.
  • Staff members will perform hand hygiene as outlined by the CDC, see attached proper hand washing protocol. Dream Spa Medical will ensure readily available access to soap and water and hand sanitizer.
  • All staff will adhere to the 6 ft social distancing rule whenever possible.
  • To foster an environment where the spread of infection is minimized, Staff will adhere to a "no handshake" policy. Staff will also follow procedures to minimize the spread of any contagious condition or virus by sneezing and coughing into their elbow to mitigate the risk of spreading potentially infectious particles.

Spa Cleanliness and Safety

  • All treatment rooms will be cleaned, disinfected and sanitized between each patient and after the final patient of the day. For rooms and treatments areas, disposable surface discide wipes will be used. Per the manufacturer's guidelines, these wipes are effective against bacteria, tuberculosis, fungi, and some viruses, including influenza. Contact time (also known as "wet" time) is stated on the container in minutes and is the time that the surface must remain wet in order for the wipes to be effective against all listed germs. The germicidal discide wipes are to be used on any surface which comes into contact with a patient, such as bed, equipment, and counters.
  • For each entrance and common area of the spa, alcohol-based hand sanitizers for hand hygiene will be made available for patient and Staff use.
  • For any objects that come into contact with a patient's intact skin, or any object that the provider touches while treating the patient, intermediate level disinfectant will be used. Ex: Barbacide, Cavi Wipes, Alcohol. Manufacturers guidelines must be followed.
  • Disposable tools and instruments will be used for all treatments unless instruments being used are capable of intermediate level sanitation.
  • For disposable instruments, the tool will be placed in a Sharps Box immediately after use.
  • For used sharps items, such as needles, disposable scalpels, and used medication vials/ampules/syringes, these will be placed in a Sharps Box immediately after use. Sharps Boxes are available in each exam room and medication prep area. Used sharps items should not be transported outside of the exam room to minimize the risk of injury.
  • Each provider is responsible for maintaining the cleanliness of their workspace per the guidelines above.
  • For Common area cleaning, Clorox wipes, Lysol wipes, and/or similar products will be used. Common area cleaning will be performed every hour by assigned individuals per The Common Area Sanitation Responsibility Chart. 
  • The following areas should be given extra consideration when cleaning:
    • Doorknobs
    • Counters
    • Writing utensils shared by persons (after each use)
    • Computers, iPads, touchscreens (after each use)
    • Credit card machines
    • Clipboards
    • Bathroom facilities
    • Waiting room furniture and surfaces (chairs, tables, arm rests)
    • Check-In and Sanitation Area
  • When an individual with a known, contagious illness presents at the medical office, management will advise Staff of the potential exposure. Additionally, management must follow the sterilization policy set forth in these guidelines to ensure those areas occupied by such contagious individual are disinfected, sanitized and cleaned prior to having any other persons enter the area(s).
Media Image

Policies and Procedures

  • Maximum employees working per shift will be 2 Aestheticians,1 Nurse, and 2 Scheduling Coordinators. One scheduling coordinator will be at the front desk area behind protective plexi-glass and the second scheduling coordinator will be on phone duty at the aesthetician computer station.
  • All staff must wear a mask at all times unless in a treatment room by themselves with the door closed.
  • All treatments will be performed with both patient and provider wearing a mask.
  • All providers will use either personal phone or the same ipad per shift for all documentation.
  • All documentation will be performed in the treatment room that the aesthetician or nurse are working in.
  • No customers or providers will be allowed in the retail area. All retail purchases will be decided and agreed upon in the treatment room with the treating provider and the patient prior to the patient's exit of the treatment room. The treating provider will write up the products the patient wishes to purchase and bring it to the front desk. The receptionist working at the front desk will pull and package the retail order. The treating provider will then come out to the front desk, retrieve the patient's retail products and give them to the patient in the treatment room.
  • Patients will be asked upon confirmation of appointment to confirm, update or provide credit card information for checkout. The goal is to have all checkouts be contactless, so we must have a CC on file for everyone. The patients will be emailed their receipts.
  • There will not be a beverage station. The current beverage station will be converted into a Check-in/Sanitation station with disinfectant wipes, hand sanitizer and an ipad or clipboard with an intake questionnaire.
  • All patient follow ups will be scheduled as a phone follow up. If the patient and provider decide an in person follow up is necessary then we will accommodate.
  • No overlapping appointments. All appointments can be scheduled back to back.
  • No waiting room use. Patients must text or call when they have arrived at the facility and shall be alerted by the scheduling coordinator when it is time to come into the building for their appointment. The patient will be taken into a room immediately by their provider. All paperwork is to be filled out in the room if not already completed at home.
  • Only the patient scheduled for services will be allowed in the facility.
  • Upon entering the facility, patients will need to stop at the Check-in/Sanitation area to complete their screening. A COVID-19 questionnaire will be completed prior to their appointment. Contactless temperature taken, hands sanitized and mask put on if they are not already wearing one.
  • Front desk will have a plexiglass shield and 6 ft social distancing will apply.

Services Offered

All staff and patients must wear a mask at all times. For this reason, for the first two weeks we will be limiting our offered services to the following:

  • Laser Hair Removal (body only)
  • Botox
  • Velashape
  • Ultrashape
  • Body laser treatments
  • Sclerotherapy
  • Kybella
  • Ultherapy neck, brows, crows feet and undereye
  • Phone follow up
  • Virtual Consultation
  • PRP undereye injections
Media Image

Schedule A Consultation


CDC Guide to Handwashing for Healthcare Professionals

The CDC Guideline for Hand Hygiene in Healthcare Settings recommends:

  • When cleaning your hands with soap and water, wet your hands first with water, apply the amount of product recommended by the manufacturer to your hands, and rub your hands together vigorously for at least 15 seconds, covering all surfaces of the hands and fingers.
  • Rinse your hands with water and use disposable towels to dry. Use towel to turn off the faucet.
  • Avoid using hot water, to prevent drying of skin.
  • Other entities have recommended that cleaning your hands with soap and water should take around 20 seconds.
  • Either time is acceptable. The focus should be on cleaning your hands at the right times.
Background media

COVID-19 Positive Protocol

  • If a staff member is exhibiting symptoms they must be tested. Upon confirmed COVID-19 status, staff member must follow all medical recommendations, including quarantine for 14 days to monitor symptoms.
  • Seek medical treatment immediately if symptoms worsen.
  • All staff members will be notified of any positive COVID-19 diagnosis of another staff member. All staff will be asked the following questions:
    • When were you last in contact with individual diagnosed with COVID-19?
    • How long were you in contact with individual diagnosed with COVID-19?
    • Are you experiencing any symptoms? (i.e. cough,shortness of breath, fever, headache)
  • Dream Spa Medical reserves the right to ask any staff member who potentially came in contact with infected persons to seek testing.
  • Management will follow any and all appropriate work restrictions as suggested by the CDC in its Interim U.S. Guidance for Risk Assessment and Public Health Management of Healthcare Personnel with Potential Exposure in a Healthcare Setting to Patients with Coronavirus Disease (COVID-19), to determine self-quarantine/work restrictions.
  • Clean and disinfect all surfaces in the facility according to the guidance outlined in the CDC's Interim Infection Prevention and Control Guidance for medical Settings During the COVID-19 Response.
  • Management will contact all patients who may have had contact with the COVID-19 positive individual to determine whether they're symptomatic. Recommend that they self-quarantine for 14 days and notify their physician if symptoms develop.
  • Upon completion of 14 day quarantine and a negative COVID-19 test result, staff member may return to work.

Patient Guidelines

  • Please wear a face mask to your appointment. We kindly ask that you make every effort to arrive with a face mask. As PPP is limited in all industries right now we want to make sure that we have enough protection for our staff to properly serve all of our patients. If you do not have a mask we will ensure that you are provided with one.
  • We ask that you please call or text us when you arrive at your appointment. We will let you know when it is time to come into the facility.
  • Please come to your appointment alone. We will only be allowing the patient that is scheduled into our facility.
  • Your temperature will be taken upon arrival and you will be asked to complete our COVID questionnaire.
  • Please sanitize your hands at our convenient sanitation station upon arrival.
  • We will require a credit card on file to schedule all appointments as we want to make our checkout process as contactless as possible.
  • Please make every effort to arrive at your scheduled appointment on time. Our appointments are scheduled so that only one patient will be walking in at a time and so that our team has enough time to disinfect for all of our patients. Arriving late has the potential to greatly affect other patients abilities to receive treatments.
  • All appointments must be pre booked. We will not accept walk-ins at this time.
  • Please make every effort if you are in need of cancelling your appointment to give us 48 hours notice. We will still be honoring our 24 hour policy but ask for 48 hour notice as a courtesy so that we may schedule another patient who is waiting to receive a treatment.
  • Patients who cancel their appointment due to illness are required to wait a minimum of two weeks to reschedule.

We greatly appreciate all of your help in adhering to these new guidelines so that we can keep our community looking as beautiful as they feel!

Media Image
Contact us media
Accessibility: If you are vision-impaired or have some other impairment covered by the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to using this website, please contact our Accessibility Manager at 781-561-9257.
Book Now Contact Us